Frequently Asked Questions (FAQ)

Frequently Asked Questions (FAQ)

Find clear answers to common questions about our surgical instruments, certifications, shipping, and support.
We aim to provide transparency, trust, and confidence in every partnership.

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1. What products does Tannu Surgical Works manufacture?
We manufacture laparoscopic, urology, gynecology, general surgical instruments, and electrosurgical equipment.

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2. Are your surgical instruments CE & ISO certified?
Yes, our manufacturing processes follow internationally recognized CE & ISO quality standards.

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3. Do you provide international shipping?
Yes, we offer Pan India and worldwide shipping via trusted logistics partners like DHL and FedEx.

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4. What is the average delivery time?
Delivery typically takes 3–7 days within India and 7–12 business days for international orders.

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5. Do you offer warranty on your products?
Yes, we provide a 6 months to 1-year warranty depending on the product category.

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6. Can I request bulk or distributor pricing?
Yes, we offer competitive pricing for bulk orders and long-term distribution partnerships.

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7. Are your instruments reusable or disposable?
Most of our instruments are reusable and designed for long-term surgical use with proper sterilization.

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8. What sterilization methods are recommended?
Our instruments are compatible with standard hospital sterilization methods including autoclave sterilization.

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9. Do you customize surgical instruments?
Yes, we support customization based on specific surgical or distributor requirements.

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10. How can I place an order?
You can place orders through our website, email, or by contacting our sales team directly.

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11. Do you supply hospitals and distributors globally?
Yes, we supply to hospitals, clinics, and medical distributors worldwide.

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12. What makes TSW different from other manufacturers?
Our 25+ years of manufacturing experience, strict quality control, and focus on minimally invasive surgery solutions.

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13. Is technical support available after purchase?
Yes, our team provides product guidance and after-sales support when required.

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14. What payment methods do you accept?
We accept bank transfers and other mutually agreed international payment methods.

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15. How can I contact your team?
You can reach us via phone, email, or the contact form available on our website.