Shipping policy

Shipping Policy 

We aim to process and ship all orders quickly while ensuring safe handling of surgical instruments.

Order Processing Time

  1. All orders are processed within 1–2 business days after payment confirmation.
  2. Orders placed on Sundays or public holidays will be processed on the next business day.

Shipping Time

  1. Domestic shipping (India): 3–7 business days depending on location.
  2. International shipping: 7–21 business days, depending on customs clearance and destination country.

Shipping timelines are estimated, not guaranteed. Delays due to courier partners, weather, operational issues, or customs are beyond our control.

Shipping Charges

  1. Shipping charges are calculated at checkout based on weight and delivery location.
  2. For international shipments, the customer is responsible for custom duty, import taxes, or clearance fees as applicable.

Order Tracking

Once your order is shipped, you will receive a tracking number via email/WhatsApp.
Tracking updates are controlled by the courier partner and may take 24–48 hours to reflect.

Incorrect Address / Failed Delivery

Customers are responsible for providing the correct delivery address and contact information.

If a shipment is returned due to:

  • Wrong address
  • Recipient unavailable
  • Customer refusal to accept delivery
  • Failed KYC/customs clearance

Then:

  1. Reshipping charges must be paid by the customer.
  2. If the customer requests cancellation instead, cancellation & processing fees will apply, and shipping costs are non-refundable.

International Shipping & Customs

For overseas orders:

  • Customs clearance time varies by country and is not controlled by TSW.
  • If the buyer fails to clear the goods from customs, the shipment may be destroyed or returned by customs authority.
  • In such cases, no refund will be issued, as per international logistics policy.

Damage During Shipping

We pack all instruments securely. However, if you receive a damaged parcel:

  • Report it within 24 hours of delivery with photos/videos.
  • Claims raised after 24 hours will not be accepted.

Lost or Stolen Packages

Once the order is handed over to the courier, TSW is not responsible for lost, delayed, or stolen packages.
We will assist in raising a complaint with the courier, but refunds or replacements are not guaranteed until the courier confirms the claim.

Contact Us:

For any shipping-related questions:
📧 tannusurgicalworks@gmail.com
📞 +91-9082559877